FAQ'S

When will my order arrive?

Orders are shipped within 1 business day (same day if ordered before 12 noon).

UK standard orders are sent by Royal Mail 2nd Class and usually arrive in 2 days. UK express orders are sent by Royal Mail 1st Class and usually arrive in 1 day.

International standard orders vary in how long they take to arrive, but they normally do so in 2-3 weeks. This is due to a number of factors including adverse weather and Customs clearance.

For more details, please see our Delivery and Returns page.

 

I've received my order, but it's not suitable for my needs / no longer needed. Can I return it?

Yes, of course. We operate a 30-day return policy from receipt of the order in accordance with distance selling regulations. All we ask is that the items are returned in an unopened and unused state in their original packaging. Returned items not in their original condition or with parts missing are not eligible for a refund.

For more details, please see our Delivery and Returns page.

 

I've received my order, but it's damaged / there's a problem with it. What should I do?

We want you to be completely satisfied with your order, so if you have any problems at all with the products you've ordered, please get in touch with us. You can do this via the live chat icon if we're available, by emailing us via hello@joliefete.co.uk or by completing the contact form here.

 

Do you sell helium canisters?

Unfortunately, at this time we don't sell helium canisters for inflating balloons. However, these are now widely available elsewhere including major websites and larger supermarkets.